Refund policy

Refund policy

Returns

We accept return requests within 30 days of delivery. To be eligible, an item must be unopened, unused, in its original packaging, and accompanied by a receipt or proof of purchase.

Because Sanoun products are personal-care products, opened or used skin and hair care items cannot be returned for hygiene and safety reasons.

How to start a return

Email info@sanoun.com with your order number and the item you would like to return. Please do not send a return before it is approved. If the return is eligible, we will send return instructions.

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. If we provide a prepaid return label for another eligible return, the label cost will be deducted from the refund. Original shipping charges are not refundable unless the return is due to our error.

Bundles and sets

Bundles, gift sets, and product sets must be returned complete. We cannot refund individual items removed from a bundle or set.

Refunds

After we receive and inspect the return, we will email you with the approval decision. Approved refunds are issued to the original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or card issuer.

Damaged, defective, or incorrect items

Email info@sanoun.com within 7 days of delivery with your order number and clear photos of the item and packaging. We will arrange a replacement or refund and cover any required return shipping.

Final sale items

Gift cards and items explicitly marked “Final sale” on the product page at the time of purchase cannot be returned. A discounted price alone does not make an item final sale.